Security Deposit
In order to confirm your reservation, a $300 security deposit is required and must be received within three (3) days of booking the reservation.  The deposit is not applied toward rent.  However, it is fully refundable within 60 days of departure, provided the following provisions are met:

1.   No damage is done to the unit or its contents beyond normal wear and tear
2.   No charges are incurred due to contraband, pets, collection of rents, or excessive cleaning/laundry or services during the stay
3.   No items are missing from the unit
4.   All keys are left in the lock box and the unit is left locked, and all patio doors are closed and locked
5.   All charges accrued during the stay are paid prior to departure
6.   No linens are lost or damaged
7.   No smoking occurs and candles are not used in the unit or on the lanai
8.   The renter is not evicted by the owner (or representative of the owner), local law enforcement, or the management of the condominium property 

Should any of the above terms be violated, the security deposit will be applied against any and all replacements, fines, cleaning, and any other charges incurred to return the condo to its condition before the renter's stay began.  Any remaining amount from the security deposit will be returned to the renter.  Should the charges exceed the security deposit, the renter will be responsible for all additional charges. 

Rental Fees
All rates quoted are subject to a 4.166% gross excise tax and a 9.25% transient accommodation tax as mandated by the State of Hawaii.  An out-clean charge of $125 plus tax will also be assessed.  Note that daily maid service is not provided.

There is a three (3) night minimum stay.  Exceptions may be made under special circumstances.  The maximum number of guests is limited to six (6) persons. An additional charge of $25.00 per person per night for guests in addition to 6 will be assessed

Long distance calls are the responsibility of the renter; the phone is enabled for local and toll-free calls only.

Payment
Receipt of full payment of the rental fees plus taxes is required no later than 60 days prior to your check-in date.  If reservations are made less than 60 days prior to check-in, full payment of rental fees plus taxes is required within seven (7) days of booking.

We accept Visa, Mastercard, and personal checks through PayPal, as well as bank money orders.

Cancellations
Upon 90 days written notice, we will refund the Security Deposit net of a $50 administration fee.  If less than 90 days written notice, the entire security deposit will be forfeited.  If less than 60 days written notice is received, the entire rent and excise tax will be forfeited unless we are able to re-rent the property.

Extended Stay Reservations
For reservations of three (3) weeks and longer, 20% of the rental fee will be required as a Security Deposit.  The Security Deposit amount over $300 will be credited towards the rental fee at the time it becomes due.  The remaining $300 will be fully refundable within 30-45 days of departure, provided the Security Deposit provisions are met.

Check-in/Check-out
Check-in is at 3:00 p.m. HST (Hawaii Standard Time).
Check-out is at 10:00 a.m. HST

We will be happy to accommodate early check-ins and late check-outs, if possible.  Please let us know at least seven (7) days in advance if you would like an early check-in or late check-out and we will advise you if this is possible based on other renters arriving or departing the property.

Directions & Keys
Upon confirmation of full payment, you will receive our Rental Receipt and Directions Letter.  This will provide you with driving directions from Lihue Airport to the property, along with the code to the lock box containing the key, located at the front door of the home.

Hurricane or Storm Policy
No refunds will be given unless:
1.   The National Weather Service orders mandatory evacuations in a “tropical storm/hurricane warning” area.
2.   This property is included in the mandatory evacuation order for the tropical storm/hurricane warning.

The day that the National Weather Service orders a mandatory evacuation order in a “tropical storm/hurricane warning” area, we will refund:

1.   Any unused portion of rent from a guest currently registered
2.   Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten their stay to come in after the hurricane warning is lifted
3.   Any advance rents collected or deposited for a reservation that is scheduled to arrive during the “hurricane warning” period

Miscellaneous
Makahuena Properties LLC and its representatives shall not be liable to renter, renter's guests, or other occupants or persons on the premises for personal injury caused by other persons, theft, burglary, assault, other crimes, fire, water, wind, rain, smoke, or any other causes.

If you have any questions about the terms and conditions, please don't hesitate to contact us directly at info@poipuretreat.com.